Shipping Policy

Thank you for shopping with us! We are proud to offer worldwide shipping directly from our warehouse in China. Please read our shipping policy carefully to ensure a smooth and easy shopping experience.

1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• You will receive a notification with tracking details once your order has been shipped.

2. Shipping Times

• Shipping times vary depending on your location. On average, you can expect your order to arrive within the following time frames:
  • United States: 10-20 business days
  • Canada: 12-25 business days
  • United Kingdom: 12-18 business days
  • Europe: 12-25 business days
  • Australia: 10-20 business days
  • Rest of the World: 15-30 business days

3. Shipping Costs

• We offer free worldwide shipping on all orders. No minimum purchase required!

4. Customs and Duties

• Please note that all international shipments may be subject to customs clearance procedures, which can cause delays beyond our control.
• You are responsible for any customs duties, taxes, or fees imposed by your country upon arrival.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email, allowing you to track your order's progress.
• You can track your order at any time using the link provided in your shipping confirmation email.

6. Shipping Issues

• If you haven't received your order within the estimated shipping time, please contact us immediately so we can assist you in tracking your package.
• If your package is marked as "delivered" but you have not received it, please check with your local postal service, as this may indicate that the package was left at a local facility or delivered to a neighbor.

7. Order Modifications & Address Errors

• Please ensure that your shipping information is correct before completing your purchase. We cannot change your shipping address once the order is processed.
• If you realize there's an error in your shipping address, please contact us within 24 hours of placing your order, and we’ll try our best to update the address before the item ships.

8. Lost or Damaged Items

• In the unlikely event that your item is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will work with the shipping carrier to resolve the issue and ensure you get your order or a full refund.

9. Shipping Holidays

• Please note that shipping may be delayed during major holidays or special events, both in China and your country. We encourage you to order well in advance during peak seasons like Chinese New Year or Holiday Seasons.

10. International Shipping Disclaimer

• Due to varying international regulations, shipping times and availability may fluctuate. We always strive to provide the best service possible, but please be aware that certain circumstances may cause delays in international shipments.

If you have any further questions about shipping or need assistance, feel free to reach out to our customer support team at info@socristle.com. We’re happy to help!